Skip to content
Home » Blog » HP LaserJet 1020 Plus Issues

HP LaserJet 1020 Plus Issues

  • by
HP LaserJet 1020 Plus Issues
Reading Time: 6 minutes

HP LaserJet 1020 Plus Issues



Here we go again with an important topic: HP LaserJet 1020 Plus issues and how to solve these issues in short and easy steps. In this post, I’ll write down all possible issues that may you face with your printer, HP LaserJet 1020 Plus.


How do I reset my HP Laserjet 1020 Plus printer?


  1. Press the button to Turn off the printer.
  2. Turn the printer while pressing the Go and Cancel buttons.
  3. The lights begin to flash in sequence.
  4. When all the three lights begin to flash, release all buttons.
  5. The printer is reset.
  6. Turn the printer off again. Then, turn it on.
  7. Now, the printer is prepared to be used.


How do I check the ink levels on my HP Laserjet 1020 plus?


These steps work on Windows whatever the brand of your printer, follow the next steps:

  1. Click the start menu.
  2. Search for ‘Devices and Printers’.
  3. Select devices and printers in the search bar.
  4. It will show you the printers connected to your computer.
  5. Click the printer you want to check.
  6. The ink levels will be at the bottom of the “devices and printers”.
  7. It will appear under the status area.
  8. Also, you can click for more information in the status area.

These steps work for an HP printer

  1. Download and run HP Print and Scan Doctor tool, it’s a free tool.
  2. The importance of this tool is that performs troubleshooting diagnostics to know if there is a problem.
  3. Open the tool and click Printer/Supply Levels to check the ink levels.
  4. Now, you can see the ink and toner levels easily.
  5. Download HP Smart app for Anndoriod, IOS and Windows 10
  6. On the app’s home screen, the HP ink levels will be shown.


How do I print a test on an HP Laserjet 1020 Plus without a computer?


  1. Load plain paper in the input tray.
  2. On the printer control panel.
  3. For 3 seconds, you have to press and hold the Resume button.



  1. Load plain paper in the input tray.
  2. On the printer control panel.
  3. For 3 seconds, you have to press and hold the Wireless and Resume button.


  • Print an Error Report

  1. Load plain paper in the input tray.
  2. On the printer control panel.
  3. Press and hold the Resume and Cancel buttons for 3 seconds.


How do I connect my HP LaserJet 1020 Plus printer to my phone?


Step 1: Check the requirements


Before you print with a USB OTG cable, check that your printer and your Android device meet the following requirements:
  • The printer hardware is set up.
  • It supports printing from a USB OTG cable.
  • An Android OS 4.0 device or later that supports USB OTG.
  • The HP Printer Service Plugin has to be installed on your Android device.
  • A USB and USB OTG cable. The USB OTG cable includes a micro-USB connector on one end and a USB port on the other.


Step 2: Connecting the USB OTG cable to a printer and your Android device


  1. Turn on the printer.
  2. Connect a USB cable to the USB port which is located in the printer.
  3. The other end of the USB cable has to be connected to the USB port on the OTG cable.
  4. Connect between the two micro-USB connectors of (the OTG cable and your Android device).
  5. Activate the HP Print Service Plugin.
Now, You are ready to print using the USB OTG connection on your Android Device.

Shared Printing Installation in a Windows 2000 or Windows XP


Issue Description


It may happen that you face a problem in printing when using shared printing:
  • Dropped off by the host PC.
  • Experience no response in client PC.
  • The printer job becomes stuck in the queue.


Solution or Workaround


  • Step 1: Enable printer share on host PC


  1. Install the LaserJet 1020 printer driver on the host PC.
  2. Click Start, Printers, and Faxes from the Microsoft Windows desktop.
  3. Right-click the HP LaserJet 1020 Series logo, and choose “Sharing…”
  4. Now, click “Share this printer”.
  5. Type the printer name in the Share name text box.
  6. If the printer is shared by a different version of Windows, continue to step 6, otherwise click OK.
  7. Click Additional Drivers and select the drivers for the client PC.
  8. Insert the CD-ROM for the operation system, and click OK.

Note: your printer may not be recognized by some networked printers if the name of the printer exceeds 12 characters.


  • Step 2: Using Add Printer Wizard to Install from the client PC


  1. Close any software programs running on your computer.
  2. Go to “Start Menu”, then select Printers and Faxes.
  3. Click Add a printer. Then, click Next on the Add printer wizard screen.
  4. Select a Local printer attached to this computer.
  5. Clear the Automatically detect and install my Plug and Play check box, and select Next.
  6. From “type of port deop-down list”, select Create a new port, select Local Port, and then click Next.
  7. Enter the name of the new port (“\host name\shared printer name\”), and click OK.
  8. Select Use the following port. Then, select the port you created earlier, and click Next.
  9. Select Hard Disk.
  10. Click Browse.
  11. Choose CD-ROM driver, find the .inf file for installation, open it. Then click “OK”.
  12. Select HP LaserJet 1020 plus printer from the list, and click Next.
  13. A default printer name to the printer will be assigned by the system.
  14. Now, click Yes, and then click Next.
  15. Finally, click Finish. You can print a test page to test if the installation is complete.


How to install Hp laserjet 1020 plus printer driver on Windows Versions


First, before installing Hp LaserJet 1020 Plus printer driver you have to check which windows you have and is based on 32-bit or 64-bit.

  1. You can check this by right-clicking my computer icon.
  2. Select properties, there you can see your windows Edition and system type.

Now, after checking your OS, let’s start installing the driver.

  1. As I mentioned, you have to download HP LaserJet 1020 Plus printer drivers according to your OS.
  2. You’ll find a basic driver solution is used for the basic function of a printer. For Ex. printing, scanning, etc.
  3. Also, the full-featured software comes with a printer driver, scanner driver, wireless driver, fax driver, iris OCR scanner, software photo editor, product improvement study, HP help, etc.
  4. Now click on the download according to your operating system.
  5. It will start downloading, wait for the download to complete.
  6. After the download completed, double-click on the driver file.
  7. Click yes then it will start extracting the files. Then, click accept box, click Next.
  8. Connect between the USB cable from the printer and the computer.
  9. Then turn on the printer.
  10. Now, the setup will automatically detect the printer and start the installation.
  11. Then click Finish to close the installation window.
  12. Congratulations, you have successfully installed your printer driver.


How Can I Get My HP 1020 Plus Printer to Print If the Paper Won’t Feed?


Manual Feed Mode


You have to make sure that the manual feed mode of the Laserjet 1020 is off. To do so, here are the steps:

  1. See if the green power light is lit.
  2. If not, Turn on the printer.
  3. Type “control panel” into the Windows Start screen.
  4. Click “Control Panel, click “Hardware and Sound” and click “Printer”.
  5. Right-click on the printer and select “Properties” to open a window.
  6. Select the “Paper/Quality” tab.
  7. Then select Automatic or the appropriate tray from the “Source is:” drop-down list.
  8. Click “Apply” to accept the settings.
  9. Then click “OK” to close out the Properties window.


Paper Guides


If the HP 1020 still does not pull pages, here is another solution to try:

  1. Check for the proper adjustment of the paper guides on the input tray.
  2. You have to check If the paper guides are too tight because that may cause a problem in the tray and unable to feed the paper into the printer.
  3. Remove all of the papers from the tray and fan them.
  4. Align the edges of the paper stack.
  5. Pull the paper guides to their outermost position.
  6. Then load the paper stack into the input tray.
  7. Make sure that the paper guides are pressed firmly against the paper stack’s edges by pushing them inward.


Pickup Roller Removal


One of the reasons that make the HP 1020 plus unable to pull paper is the dirt on its pickup roller. So, you have to clean it.


  1. Turn off the printer.
  2. Disconnect the power cord from its rear.
  3. Wait for a few minutes for the printer to cool down.
  4. Then open the print cartridge door.
  5. Remove the print cartridge.
  6. Release the small white tabs surrounding the pickup roller.
  7. Rotate the roller toward the front of your printer, then pull it up easily, then out.



I hope you find all the solutions that solve your HP LaserJet 1020 Plus printer In this post. I gathered the most popular issues in this post “HP LaserJet 1020 Plus Issues” that you may face with the printer to help you out, in Easy steps to solve these issues.

Check more articles


Subscribe to our mail list!

We don’t spam! Read our privacy policy for more info.